Lubbock

37211BR

Student Business Services

Position Description

Evaluates, designs, coordinates and implements training and education programs specific to departmental specialty. Conducts integrated training needs assessments and monitors and reports the effectiveness of training.

About the University

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.
About Lubbock:Referred to as the "Hub City" because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock's Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.

Major/Essential Functions

Serve as the Student Business Services trainer for both internal and external constituents. Establish, evaluate, and update SBS process documents and training manuals for the department. Serve as the primary SBS representative for Red Raider Orientation and other student recruitment and retention events, make requisite presentations, and answer questions as appropriate at the various sessions. Serve as the primary custodian of the Student Business services website and social media platforms, making updates, changes, and edits as necessary.

Required Qualifications

Bachelor's degree in a related field plus three (3) years related experience.

Preferred Qualifications

Experience with creating content for websites & social media accounts. Exceptional customer service skills. Strong problem solving skills and ability to "think outside the box". Intermediate knowledge of computers including the Microsoft Office Suite. History or working with customer accounts or banking industry experience.

Safety Information

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Occasional Duties

Determine charges for services requested, collect deposits or payments, or arrange for billing.Resolve customer's service or billing complains by performing activities such as investigating and seeking out appropriate resolutions. Serve as a resource officer for the SBS Call Center and assist with calls in peak.

Does this position work in a research laboratory?

No

Required Attachments

Cover Letter, Professional/Personal References, Resume / CV

Job Type

Full Time

Pay Basis

Hourly

Minimum Hire Rate

19.21

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu/hr/payplan.

Travel Required

None

Shift

Day

Schedule Details

8-5

Grant Funded?

No

Job Group

Business Professionals

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.